How your age check works.

Cumby is for adults aged 18 and over. Before you start, we name the provider handling your check. No separate provider account is required.

Agemin (notice version 4)

Agemin uses a camera face scan with liveness to check that you are 18 or over. Our configured method does not require a photo ID or email-based age check. We send a Cumby asset identifier and a random check reference, without your profile, username, email, date of birth, interests or messages. Camera capture and device connection information go directly to Agemin. We confirm the result through its authenticated server API, including the session’s methods, liveness, adult threshold and high-confidence pass.

Agemin/Bynn’s privacy notice explains its retention and international processing. Cumby has requested an opt-out from training and model improvement, including deletion of earlier training captures.

Go.cam (notice version 5)

When enabled, Go.cam opens its HTTPS verification page for a selfie age check with advanced liveness. Email and credit-card verification are disabled in our request. Go.cam may offer a document check with a selfie comparison when a face check cannot establish adulthood; read its instructions and notices before providing a document. You can cancel and contact support instead. Go.cam processes camera/document information under its privacy notice. We send only a random attempt identifier, the website hostname, browser information, your IP address and your return address. Your network connection also exposes ordinary device information to the provider. We do not send your Cumby profile, username, email, date of birth, interests or messages.

Information Cumby keeps

We keep your current verification reference, provider configuration fingerprint, result, consent version and verification/expiry dates. Go.cam attempts additionally retain a minimal status, error category and provider session reference for 30 days, including private tests. Account deletion removes these attempts. Security audit events follow our privacy policy’s retention period. We do not keep face captures, biometric templates, identity documents, estimated ages or full provider responses. A member approval lasts for the configured period, up to 365 days.

Problems and your choice

A technical problem does not mean you failed the age check. If a configured alternative is available, we may offer it after a technical or inconclusive result, with its own processing notice and consent. An underage or liveness rejection requires support. You can cancel at any time. While an adult check is required, member content stays unavailable until your age is confirmed. You can still manage or delete your account and contact support.

Read our privacy notice and the provider’s notice before starting. For help, contact support@cumby.co.uk.